Frequently asked questions

Do I need to have a motorcycle licence?

Yes, all riders will need to provide proof of a full motorcycle licence to be allowed on track.

 

Can I book online and see dates and prices?

Yes, simply click the book now button on the home page to see the latest events calendar and book online.

 

What’s included?

The day offers you the use of the latest specification 2020 Yamaha of your choice. All track fees plus riding equipment is inclusive, as is full pit crew support and all the consumables the bike requires (fuel & tyres etc).

Please note: on track tuition is not inclusive but is available by the session, as a full day 1:1, or shared with a group, please let us know your requirements via the contact form on the home page.

How much track time is included?

A day experience gives approximately seven sessions, that are fifteen to twenty minutes long. An evening experience gives approximately three to four sessions of the same length. This can be affected by stoppages.

 

Do I pay for damages or pay a deposit?

We do not take a deposit in advance or on the day of the event, a maximum liability of £1500 for the R6/MT and £2500.00 for the R1/NIKEN applies. This this the maximum and small damages will only be charged at the replacement part cost. This is payable only in the event of damages occurring.

 

Can I reduce the damage liability?

Yes, you can reduce the maximum liability by 50% if you wish to pay a £39.00 waiver fee on the day of the event when signing on. 

 

Is the day run in groups of ability?

Yes, you can chose either a novice rider group if you have little or no experience of track riding, or the intermediate group if you have taken part in several track events or coaching days etc.

Terms and conditions of participation

  • I wish to ride motorcycles hired to me by TBHUK Ltd, on a closed circuit as part of a track riding event (‘track day).

  • Motorsport is hazardous and that I am voluntarily exposing myself to risk of personal injury, and the risk of damage or loss by participating.

  • Competitive riding and / or racing is prohibited and that the purpose of the track day is to allow the participants improve their skills and to learn the riding characteristics of the motorcycle they are using.

  • Any insurance carried by TBHUK Ltd or the Track Day Organiser, in respect of any liability that may arise from taking part in the track day, will be limited. My own motor, third party, or liability insurance is unlikely to cover any losses or liabilities that I may incur while taking part in the track day, but such insurance is available from specialist brokers.

  • TBHUK Ltd is not a training organisation and do not offer riding advice.

  • TBHUK Ltd will give guidance on, and enforce where required, the track day organisers rules and safety standards, but cannot enforce the on track discipline or control the competence of other participants.

  • It is the hirer’s / rider’s responsibility to ensure compliance and eligibility with the track day / event organisers rules, regulations, terms, and conditions.

  • By signing the agreement, the rider declares that they are able, and suitably experienced, to ride the hired motorcycle in a safe manner.

  • The rider must hold a current driving licence, entitling them to use the same motorcycle on UK public roads that they are hiring from TBHUK Ltd.

  • In the event of a motorcycle not being available due to circumstances beyond our control, Track Bike Hire will provide a suitable alternative motorcycle.

  • Track Bike Hire does not guarantee exclusive use of a motorcycle, at busy periods the same motorcycle may be used by other customers in different groups.

  • The rider agrees to use the hired motorcycle in safe and mechanically sympathetic manner, if the event organiser or TBHUK Ltd staff believe this is not the case, the motorcycle will be withdrawn from use and no refund will be given.

  • The hirer agrees to be financially responsible for any accidental damage to the motorcycle and equipment belonging to TBHUK Ltd during the hire agreement term, however caused, up to the damage liability amount stated on the hire agreement.

  • The damage liability amount does not apply to intentional damage, this would include, but is not limited to, damage or excessive wear and tear caused by the mistreatment of equipment, intentional wheelies, burnouts, or inconsiderate / dangerous riding. In the case of intentional damage, the whole cost of repair is payable, and is in addition to the accidental damage liability.

  • If the motorcycle sustains damage, the costs will be calculated and the hirer notified. If the bike can be repaired, and the hirer wishes to continue riding, then the hirer will be required to sign another hire agreement, so a new damage liability amount, and waiver charge, is payable. 

  • In the event of TBHUK Ltd cancelling a booking, any refund due is limited to the value of the payment made to TBHUK Ltd, no other costs will be paid.

  • Should any rider / hirer, or anyone in their party, behave in a manner likely to cause upset to any other person, the hire agreement will be cancelled immediately and no refund given.

  • Bookings cancelled over 28 days before the event will incur a £50.00 per rider administration fee, with the balance - minus the track time cost - given as a credit note. This credit can be used as payment towards any events in The Yamaha Track Experience calendar, in the 12 calendar months following the cancellation date. Bookings cancelled within 28 days of the event are forfeited with no credit note or refund given. In the event of a 'no show' the booking is considered to be fulfilled, and no credit note or refund will be given.

  • Dates are subject to change, in the event of a date changing the customer will be notified of the new date using the email address on the booking.

  • I will not participate in the track day whilst under the influence of any intoxicating substance whilst using a bike hired to me by TBHUK Ltd.

  • By signing this agreement, I authorise the Track Day Organiser to share my personal information with TBHUK Ltd and its representatives.

  • The Yamaha Track Experience is owned and operated by Track Bike Hire UK Ltd.

Privacy Policy

Track Bike Hire Ltd has made every effort to ensure the accuracy of the information contained in this site.

Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our vehicle’s, products, and services, nor does it constitute an offer for the sale or hire of any particular vehicle, product, or service.

 

GDPR STATEMENT

 

Here at Track Bike Hire UK Ltd we take your privacy seriously and will only use your personal information for the following purposes: to administer your account and to provide the products and services you have requested from us.  Informing you during contact and for marketing purposes, gaining your consent about the way your data is obtained and processed by us is a legal requirement of The General Data Protection Regulation (GDPR) which became law in May 2018.

We take steps to ensure that any businesses that we work with have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely.  The security of your data is paramount.

Under the General Data Protection regulation, you have the right to: -

Request copies of your data, rectification of your data, erasure of your data, object to us or restrict the processing of your data and where our systems allow, give electronic access to copies of your data in a digital format.

Track Bike Hire UK Ltd has made every effort to ensure the accuracy of the information contained in this site.

Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our vehicle’s, products, and services, nor does it constitute an offer for the sale of any particular vehicle, product, or service.

 

DATA PROTECTION POLICY

 

What information does Track Bike Hire UK Ltd collect from you?

We collect information about you when you register with us or place an order for products or services.  We also collect information when you voluntarily complete customer surveys, provide feedback, or participate in competitions.

How will we use the information about you?

 We use the information collected to enable us to manage and provide the goods or services requested and, if you agree, to contact you about other products and services we think may be of interest to you.
If you apply to us, or through us, for finance or insurance we will pass your details to the finance or insurance provider.  Information provided to us may be put onto a register of claims shared with other insurers to prevent fraudulent claims.  We may share your information with, and obtain information about you from, credit reference agencies or fraud prevention agencies.
If you purchase a vehicle, product, or service from us,  we may pass your details to the manufacturer, DVLA or warranty providers.
Our websites use Cookies to collect standard internet log information and visitor behaviour information to track website visitor use, website activity and to personalise your repeat visits to our websites.

 

MARKETING

 

We would like to use the information we collect to send you details of our products and services, those from other companies in our group and from selected partner businesses that may be of interest to you.
You have a right at any time to stop us from contacting you for marketing purposes or from giving your details to partner businesses.  If you consent (or have consented) to receive marketing, you may opt out at any later date.

For more details how your information is used, your rights to access the information we hold or notify us if you no longer wish to be contacted for marketing purposes, please contact us by e-mail at: theteam@moto-events.co.uk

 

 COPYRIGHT

 

All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Track Bike Hire UK Ltd, or otherwise used by Track Bike Hire UK Ltd as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Track Bike Hire UK Ltd or the copyright holder.

You may not adapt, alter, or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.

Track Bike Hire UK Ltd reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Track Bike Hire UK Ltd reserves the right to monitor submissions to the site and to edit or reject any submissions.

 

 DISCLAIMER

 

We try to ensure that information on our site is accurate, complete, and up to date. In using this site, however, you agree to be bound by the Terms & Conditions which take effect on the date when you first use the site.

Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided ‘AS IS’ and on an ‘IS AVAILABLE’ basis without representation, warranty, or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.

In no event will Track Bike Hire UK Ltd be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence, or other tortious action, arising out of or in connection with the use of the site.

Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.

Trademarks

All names, images, logos identifying Track Bike Hire UK Ltd are proprietary marks of Track Bike Hire UK Ltd. All third-party brand, product, service, and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Track Bike Hire UK Ltd does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders’ rights.

External links

Track Bike Hire UK Ltd does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of Track Bike Hire UK Ltd and you visit entirely at your own risk.

Cookies

This web site uses cookies in several ways which are as follows:

Aggregated Site Usage Statistics

Cookies may be placed on your computer, phone, or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.

 

JURISDICTION

 

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If any of these Terms should be determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.

Track Bike Hire UK Ltd reserves the right to change any of its terms and conditions at any time by posting changes online.

If you do not accept these Terms in full, you must stop using this website immediately.

 

PRIVACY & LEGAL

 

Track Bike Hire UK Ltd committed to ensuring that your privacy is protected. Furthermore, as required by the EU General Data Protection Regulation (GDPR) 25th May 2018, we follow strict security procedures regarding the storage and disclosure of information you give us, to prevent unauthorised access. Our procedures mean we may request proof of identity before we are able to disclose sensitive information to you.

This Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy,

the information we collect, and how we use it.  When you place an order with us or use any online form on our website, we will require to know your name and certain other personal information such as your postal address, e-mail address, telephone number, your Credit Card number and expiry date, bank account details etc. By submitting this information, you consent to our using this information in accordance with this Privacy Policy, as amended from time to time.

This allows us to process your request. The relevant information is then used by us, our agents, and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. If you enter a competition or other promotional feature, we may ask for your name, address, and e-mail address so that we can administer the contest and notify winners. Where appropriate the information may be passed to Third Parties, such as vehicle manufacturers, for such purposes as Warranty Registrations and the like.

We may also aggregate information and statistics for the purposes of monitoring website usage to help us develop the website and our service and may provide such information to Third Parties. These statistics will not include information that can be used to identify any individual. We may also wish to provide you with information about special features on our website or any special service or product which we think may be of interest to you. If you would rather not receive this information, please send an e-mail to: theteam@moto-events.co.uk

We may also provide your information to carefully selected Third Parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to theteam@moto-events.co.uk

 

If, at any time, you wish to have your information removed from our active databases, please send an e-mail to theteam@moto-events.co.uk

 We will take steps to ensure that the information is deleted as soon as reasonably practicable.

Updating your details – If any of the information that you have provided to Track Bike Hire UK Ltd changes, for example if you change your e-mail address, name, or payment details, please let us know the correct details by sending an e-mail to theteam@moto-events.co.uk, or by sending a letter to: Moto Events Group, Unit 3, Burstwick Industrial Estate, Ellifoot Lane, Burstwick, HU12 9EF

Changes – If we change our Privacy Policy, we will post the changes on this page and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also e-mail you to notify you of the proposed changes so that you may have your details removed from our records if you do not agree with the changes.

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